FAQs
As a trusted name among wall art online shops in Melbourne, we at Art Goat aim to provide you with a varied selection of canvas prints, each giving off their unique charm and telling their unique stories.
There’s definitely one or a few pieces here that you can connect with, one that helps you establish a perfect visual harmony in your space. Put up these canvas prints in your living room, bedroom, office, kitchen, or bathroom, and you get to call that space your own.
Have you got any questions or concerns? Look through this FAQ list, and you may find the answer you’re looking for.
About the Wall Art Product:
1. What are your frames made of?
We understand how art can be sensitive to different elements. To ensure that your wall art is protected, we frame them in sleek and durable Australian Oak. We make sure that our frames are sourced sustainably as part of our environmental responsibility.
2. How good are your canvases?
Our goal is to make sure that you get the best canvas wall art Australia has to offer. That is why we only use premium quality canvas for your chosen pieces. We want your chosen art pieces to be a part of your space for a long time; that is why we offer only the best canvas.
3. Are the canvas prints ready to hang?
When you get your art prints, they are ready to hang. You don’t need to find other ways to put them on your wall. All you need is a space to put them on. With ready to hang wall art, decorating is a lot easier.
4. Where will the wall art come from?
Art Goat is one of the most reliable wall art online shops in Melbourne. From our facilities in Melbourne, you will get your canvas prints straight to your doorstep. Here, we package and prepare your wall art for safe delivery.
Care and Maintenance:
5. Can I clean my canvas prints?
Using a clean and damp wash cloth, you can gently scrub off any problem areas on your canvas prints. You can check this out to know how to clean a canvas print.
6. How long does the print last?
There is no absolute estimate of a canvas print’s life span. But with the right protection and maintenance, your art will last for years. Keep them away from direct sunlight, moisture, and other harmful elements, and your pieces will look as good when you first got them.
Shipping and Delivery:
7. How much does delivery cost?
At Art Goat, we believe that you don’t have to spend so much to get quality canvas prints. That is why we offer free shipping to anyone, anywhere in Australia. Whether you are a short drive or a plane ride away, we’ll deliver your chosen pieces to you without any extra charges.
8. Do you accept international orders?
Our goal is to get the best art prints. So, for international orders and shipment, please contact us at info@artgoat.com.au. You can also send us a message through our contact form with the details of your chosen wall art and address.
9. How many days will it take to get my order delivered?
We want to make sure your items get to you as soon as possible. After receiving your orders, expect your wall art to reach you within 7 - 14 business days.
10. What happens if my order is damaged?
Customer satisfaction is very important to us. We make sure that our quality products reach you in perfect condition. If damages were to happen while in transit, you can contact us at info@artgoat.com.au or formanpictureframing@bigpond.com.
Payment
11. What payment methods do you accept?
We accept various payment methods like Apple Pay, Google Pay, Shop Pay, PayPal, American Express, Visa, and Mastercard.
12. Do you have a cancellation and return policy?
Our prints and frames are all custom-made, so returning your product because of a change of mind are not allowed. Damages and other mishaps are acceptable. Learn more.